Getting your case to you, and back if needed.

We offer free standard shipping across India on all orders to serviceable pincodes. Orders are dispatched from our facility and handed to trusted courier partners, with a tracking link shared by email and SMS once your case is on its way.

Orders are typically dispatched within 2-4 business days. Once dispatched, delivery usually takes a further 3-8 business days depending on your location. Metro and tier-1 cities are generally on the faster end, while remote pincodes, hill stations, and the North-East may take a little longer.

Business days exclude Sundays and public holidays. During new launches, sale periods, or unforeseen courier delays, timelines may extend slightly, we'll always keep you posted if your order needs extra time.

DIALS lists products at full price. Some colours sell out at checkout while we manufacture to demand. Estimated restock dates are indicative and may shift.

If a colour is sold out, checkout stops before payment and we capture your email so we can notify you when it returns.

Need to change your address, swap a colour, or cancel? Reach out as soon as possible. We can usually update or cancel an order any time before it has been dispatched.

Once an order has shipped, it can no longer be cancelled, but you're still covered by our returns policy below once it arrives.

You can return most items within 7 days of delivery. To be eligible, the luggage must be unused, undamaged, and returned in its original packaging with all tags, dust bags, and included accessories.

To start a return, email us with your order number and reason. We'll arrange a pickup where serviceable, or share a return address if a pickup isn't available in your area. Once your return reaches us and passes a quick quality check, we'll process your refund.

Items that can't be returned: luggage that has been used or shows signs of travel, products missing original packaging or accessories, and anything marked final sale or sold as a sample or display piece.

Approved refunds are issued to your original payment method, typically within 5-7 business days of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take a few additional days to reflect in your account.

Shipping is free on us, so there's nothing to deduct there. If a return is rejected because it doesn't meet the conditions above, we'll let you know and arrange to send the item back to you.

If your case arrives damaged, has a manufacturing defect, or isn't what you ordered, we'll make it right with a free replacement or a full refund, no return shipping cost to you.

Please contact us within 48 hours of delivery and include photos or a short video. We strongly recommend recording an unboxing video, it makes resolving any transit damage quick and painless.

Every DIALS case is backed by a 2-year warranty covering manufacturing defects in materials and workmanship under normal use. It does not cover ordinary wear and tear, cosmetic marks, or damage caused by airlines, couriers, or misuse.

Full warranty terms are being finalised ahead of our wider launch. If you think you have a warranty issue in the meantime, get in touch and we'll look after you.

We're a small team building DIALS in the open, and we'd genuinely like to hear from you. For anything about shipping, returns, or your order, email us at support@spaceai.so and we'll get back to you within 1-2 business days.